This might come to a surprise to you if you’ve recently been cramped in coach, sat on the tarmac for what seemed like an eternity or arrived to your vacation destination to find your luggage apparently had a different summer escape in mind, but people in North America are happier with their airlines this year.
According to the new study released by J.D. Power, overall passenger satisfaction with major North America airlines has increased from 712 in 2014 to 717 (out of a 1000-point scale) in 2015. Alaska Airlines wins in the traditional carrier segment and JetBlue Airways rules in the low-cost carrier category. Alaska has a score of 719. JetBlue achieved a 801 out of 1000.
Alaska Airlines and JetBlue aren’t new to the throne; they’ve been on the top for eight and ten consecutive years, respectively. Clocking in at second place is Delta Air Lines for the traditional carrier category with a score of 709 and Southwest Airlines for the low-cost carrier ranking.
The study measured passenger satisfaction based on the following criteria: costs, fees, in-flight services, boarding, deplaning and baggage, flight crew, aircraft, check-in and reservations. It also found that satisfaction among passengers who pay for checked baggage has been improving steadily during the past five years.
We personally aren’t going to go so far as to say that any airline is completely awesome, but we will admit that, when we think about it, we have been doing a lot less grumbling during our recent travels. So thanks for that, airlines.
What’s your favorite airline? Let us know in the comments below!