As if shopping for a dress for a special occasion wasn’t stressful enough, it’s even harder when you have speciality sizing, like plus, petite, or tall to consider, siloing shoppers into a corner with a handful of meh options on a single measly rack. Nordstrom, which recently announced plans to test out more plus-size options in select locations, has recently come under fire for its failure to do just that after one teen shared her experience shopping for homecoming dresses online.

17-year-old Sofia, who visited her local Nordstrom store hoping to find the homecoming dance dress of her dreams, left the store disappointed and empty-handed due to what she says was too few offerings for those in her size-range.

“It’s unfortunate that a big brand like Nordstrom’s plus size formal dress section is this small compared to ‘regular’ sizes,” she wrote.

Nordstrom replied to Sofia, offering to get in touch with her area’s particular store manager to inquire about the vast difference in size offerings. Shoppers weren’t impressed, however, with plus-size women around the world speaking up to let the retail outlet know that this wasn’t a locational issue.

It’s not the first time they’ve heard complaints, either, with similar frustrations being voiced for years.

The department store admitted to Yahoo! Style, “There’s an opportunity to have a more robust plus-size formalwear selection in some of our stores. As the Seattle-born chain explained, their dress and size selection “depends most on customer demand and time of year” and promised that they’re “working on it!”

Here’s to hoping they make good on their word and that more big brands across the nation start taking note.

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(Photo via Tim Boyle + Scott Olson/Getty)